Return Policy

DeskOne Online Store Return Policy
Authorized Stores Only
OCE (Australia)

You can depend on us: our products, our services, our people.

We hope you’ll love your new DeskOne furniture. However, in the unlikely event that you receive a faulty product or change your mind, here’s how we can assist:

Warranty and Damage

Your purchase is covered under the DeskOne Limited Consumer Warranty for OCE. We will repair or replace defective or damaged products after an inspection by our installation team.

Warranty Terms

  • The DeskOne Limited Consumer Warranty applies only to products purchased directly from our authorized online stores.
  • If a product is found defective in materials or workmanship, DeskOne will repair or, at our option, replace the affected product at no charge. 

Returns and Refunds

Most items may be returned within 7 days from the date of delivery for a refund, excluding shipping costs. Returns are categorized as Faulty, Change-of-Mind, or Damaged on Arrival (DOA). For any return, please contact our customer service team to arrange the process. Once approved, the return must be shipped back to DeskOne within 14 days to ensure timely processing. Returns shipped after this period may be refused, or additional fees may apply.

Faulty Returns

When customers open their package, if they find any defects, damage, stains, or discrepancies compared to their original order, please keep all items in their original packaging.
Please note that Deskone will not process any complaints if the product has been assembled or handled by others.

All damages or defects must be reported to Deskone within 7 days of receiving the goods. Deskone may require the customer to provide proof of damage.
Once notified, Deskone Customer Service will contact the customer to arrange a suitable resolution and, if necessary, organize the collection and return of the product at an agreed and convenient time.

Customers are responsible for any futile collection fees (for example, if a pick-up has been scheduled but the product is not available for collection during the agreed period).

All returned products must be in their original packaging, include all accessories, and be in their original condition.

Change-of-Mind (Non-Faulty) Returns

  • If you change your mind and wish to return the product, you may do so within 7 days of delivery.
  • Customers are responsible for the costs of shipping the product back to DeskOne.
  • The product must be returned in like-new condition (undamaged, no stains or signs of wear, with all original packaging, parts, and documentation).
  • For Change-of-Mind returns, DeskOne will charge a 30% restocking fee of the total order value. 
  • If the returned product is not in like-new condition, we may refuse the return or apply additional restocking fees. Shipping costs are non-refundable.

Shipping Errors, Wrong Items, and Damaged On Arrival (DOA) Items

  • If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery to report the issue. Claims made after this period may not be accepted.
  • Include your order number and a brief description of the issue. Our customer service team will provide you with the next steps for returning or exchanging the product.

Order Changes and Cancellations

If you need to change or cancel your order, contact customer service immediately. If your item has not yet shipped or if the pick-up has not been scheduled, we will modify or cancel your order but will charge 3% for shopify.
Once the item has shipped or pick-up has been scheduled, cancellations or changes are not possible, and you will need to follow the returns process instead.

Price Drops and Promotions

If the price of your product decreases due to a promotion or price drop after you have ordered, you are entitled to a partial refund for the price difference. The request must be made within 5 calendar days of delivery, and applies only to orders placed within the same country.

How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at admin@deskone.com.au with proof of purchase (e.g., receipt, invoice, or order confirmation).
  2. Provide a detailed explanation of the reason for your return, whether it is for a repair, replacement, or refund due to a fault.
  3. If applicable, we may ask for photos or further evidence of the issue.
  4. If you encounter difficulties in returning the item, we can provide a courier collection service; however, a collection fee will apply. The exact collection fee will depend on the actual situation as the delivery fee on our website is promotional.
  5. If you are not satisfied with the products received within 7 days, please send us an email with the photos of the items. Please note that returns must be in the original packaging and in original condition. Returns without the original packaging will not be accepted, and items not in their original condition will incur deduction.

Contact Us

For returns, warranty claims, or general inquiries, contact us via email:

Australia: admin@steelpowergroup.com.au
Other Regions: admin@steelpowergroup.com