Delivery Policy

Shipping and Delivery

At DeskOne, we are dedicated to providing a smooth and efficient shipping and delivery process for our valued customers. Please take a moment to review our delivery policy to understand our procedures and expectations.

Order Processing Time

We make every effort to process and dispatch your orders promptly. Our standard order processing time is 3-7 business days from the date of order placement. Please note that this timeframe does not include pre-order items.

During peak seasons, special launches, or sale periods, there may be occasional delays in order processing. We appreciate your patience during these busy times.

Express Shipping Option

For customers in need of expedited delivery, we offer an Express Shipping option. Selecting Express Shipping will prioritize your order, with a typical processing time of 1-2 days. Standard shipping rates for Express Shipping apply.

Shipping Locations

We offer shipping services to a wide range of locations, including but not limited to Yatala, the Sunshine Coast, Brisbane, Sydney, Melbourne, and more. Our goal is to ensure that your orders reach you, no matter where you are.

Order Tracking

Once your order is fulfilled and dispatched, you will receive an email confirmation containing comprehensive tracking details or delivery confirmation. This allows you to monitor the progress of your shipment until it arrives at your doorstep.

Address Verification

To ensure successful delivery, please double-check the accuracy of your shipping address during checkout. We regret that we cannot assume responsibility for deliveries to incorrect addresses. Any additional costs associated with redelivery will be the customer's responsibility.

Third-Party Delivery Times

For orders using third-party delivery services, please note that specific delivery times cannot be guaranteed. Third-party delivery times may vary and are subject to their own terms and conditions. While we make every effort to ensure a smooth handoff to third-party couriers, we cannot control their delivery schedules.

In-Store Collection Option

For local customers or those who prefer in-person pickup, we offer a convenient Free In-Store Collection service. You will receive an email notification when your order is ready for collection. Upon pickup, please present a copy of your order confirmation (screenshot or invoice number starting with #) as proof of purchase.

Shipping Costs

At DeskOne, we are dedicated to offering competitive shipping rates. We absorb shipping costs whenever possible to make the process as affordable as we can for our customers. If you have questions about shipping rates or need a shipping quote, please don't hesitate to contact us at [Insert Phone Number] or email us at [Insert Email Address] before placing your order.

We are committed to delivering your orders in a timely and efficient manner while ensuring the highest level of customer satisfaction. If you have further questions or require assistance regarding our delivery policy, please reach out to us.

Thank you for choosing DeskOne for your office furniture needs.

Alternatively, you can always call us on 07 3807 2316 or email us at admin@steelpowergroup.com.au before you place to order to get a shipping quote